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Our policy lasts for 30 days. If more than 30 days have elapsed since you received your order, we unfortunately cannot offer refunds or exchanges.
In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
Certain types of goods may not be returned. For example, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items that cannot be returned :
- Gift cards
- Downloadable software
- Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial reimbursements are granted: (if applicable)
- Books showing clear signs of use
- CDs, DVDs, VHS tapes, software, video games, audio tapes or vinyl records that have been opened.
- Any item that is not in its original condition, is damaged or is missing parts for any reason not due to an error on our part.
- Any item returned more than 30 days after delivery
Refunds (if any)
Once we have received and inspected your return, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or refused.
If approved, your refund is then processed and your original credit card or payment method is automatically credited within a few days.
Delayed or missing refunds (if any)
If you have not yet received a refund, check your bank account or wallet again first.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have done all this and still have not received your refund, contact us at [email protected]
Sale or promotional items (if applicable)
Only normal priced items are refundable. Unfortunately, items on sale or on special offer are not.
Exchanges (if any)
We will only replace items that are initially faulty or damaged. If you need to replace yours with the same item, please email us at [email protected] and send your item to the postal address specified.
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you later, we will send the refund to them and they will know that you have returned their gift.
To return your product, you must send it to the postal address specified by our support.
You are responsible for the shipping costs associated with the return of your item. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time to receive your exchanged product may vary.
If you are shipping an item worth more than 80$, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.